FREQUENTLY ASKED QUESTIONS
Shipping & Payment Information
When Will My Order Ship?
It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 3-7 days. Delivery details will be provided in your confirmation email.
Will I Have To Pay International Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
MINIMALIST cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
How are taxes and duties calculated?
Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
What Payment methods you accept ?
We accept 2 Payment methods for now;
1- E-Payment (Debit & Credit card)
2- COD (Cash on delivery for UAE & KSA Only)
Why am I paying extra Charges?
Extra Charges can be for;
1- Custom fees
2- Currency conversion fees
How can I track my order?
You can track your order via this link
http://track.minimalist.ae/
How can I contact the courier company of my order?
Aramex KW:+9651820011
Aramex KSA: +966920027447
Aramex Bahrain: +97317330434
Aramex Oman: +96824473000
DHL KW: +9651808345
DHL KSA: +966920003450 / +966138829193 / 800 3450000 / +966-12-669 3399 / +966 13 8317000 / +966 13 882 7777 / +966-11-462 1919
DHL Oman: +96824520100 / 80077008
DHL Bahrain: +973 1736 4100
DHL Qatar: +97444587888
What should i do if the payment is on hold?
Contact your bank.
Order Information & Concerns
I Need To Change Something On My Order. How Can I Do That?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
My Order Status Says "Unfulfilled". What Does That Mean?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Why Was My Order Canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Can I change my address?
Yes we can change the address if the item was not Fulfilled but in case we handover the order to a courier company you may contact them to correct the address.
Can I add or remove items from the order that I just placed?
Contact the Customer support to remove & add items.
WATCHES
What type of movement is used?
Our watches feature reliable quartz or hybrid chronograph movements for accurate timekeeping.
Are your watches water-resistant?
Yes, our watches are water-resistant, designed to withstand everyday splashes and light rain. Please check the product details for specific water resistance levels.
What materials are your watches made from?
Our watches are crafted from premium stainless steel with sapphire crystal glass for scratch resistance and durability.
Are the straps adjustable or replaceable?
Yes, most of our watch straps are adjustable and replaceable. Please refer to the product description for compatibility.
Why are the hands on my chrono subdials not pointing straight up?
This is actually a very simple fix, please see the instructions below.
If the far left sub-dial is not centered, you will need to press the correct button (reference above) continuously. The stopwatch minute hand (far left dial) is synchronized with stopwatch second hand (middle dial).
Hope this makes sense, if you have ANY issues please don't hesitate to ask.
How do I replace my battery?
All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery, as it requires some special tools and you could damage the watch.
What type of battery is used?
Our watches use either SONY SR626SW or SONY SR621SW. Please contact us for further details.
Do your watches come with a warranty?
Yes, all our watches come with a 2-year warranty covering manufacturing defects.
How do I maintain my watch?
Clean your watch gently with a soft cloth and avoid exposing it to extreme temperatures or strong chemicals.
Do you offer free gift wrapping?
Yes, we offer complimentary gift wrapping for all our watches.
Do you offer watch customization or engraving?
Currently, we do not offer customization, but stay tuned for updates on this feature.
HANDBAGS
What materials are your handbags made from?
Our handbags are crafted from premium leather or high-quality sustainable materials.
Are your handbags water-resistant?
While our bags are designed to resist light splashes, they are not fully waterproof.
How do I care for my handbag?
Use a damp cloth for cleaning and store it in the provided dustbag when not in use.
Do your handbags come with a warranty?
Yes, all our handbags are covered by a 2-year warranty against manufacturing defects.
Can I return or exchange a handbag?
Yes, we accept returns or exchanges within 30 days of purchase if the item is unused and in its original condition.
Are the straps adjustable?
Yes, most of our handbags come with adjustable and removable straps for versatility.
JEWELLERY
What materials are used in your jewelry?
Our jewelry is made with high-quality materials plated with gold, silver, or rhodium, and adorned with premium crystals or stones.
Is your jewelry hypoallergenic?
Yes, our jewelry is nickel-free and safe for sensitive skin.
Will the jewelry tarnish over time?
With proper care, our jewelry is designed to last. Avoid exposure to water, perfumes, and harsh chemicals to maintain its shine.
Can I clean the jewelry at home?
Yes, clean gently with a soft, dry cloth. Avoid using abrasive materials.
Do you offer customization or engraving for jewelry?
Currently, we do not offer customization, but stay tuned for updates on this feature.
Does the jewelry come with a storage box or pouch?
Yes, all our jewelry comes with a complimentary velvet box or pouch for safekeeping.
What is your return policy for jewelry?
We accept returns within 30 days of purchase if the item is unused and in its original packaging.
WALLETS
What materials are your wallets made from?
Our wallets are made from premium camel leather
Do the wallets have enough card slots?
Our wallets are designed with ample card slots and compartments to suit your needs. Check the product description for exact details.
Can I clean the wallet at home?
Yes, wipe gently with a damp cloth and let it air dry. Avoid using harsh chemicals.
Do the wallets come with a warranty?
Yes, our wallets are backed by a 2-year warranty covering manufacturing defects.
Can I gift wrap the wallet?
Yes, we offer complimentary gift wrapping for wallets.
PERFUMES
Are your perfumes long-lasting?
Yes, our perfumes are made with high-quality ingredients for a long-lasting fragrance.
Other Information
What is your return/exchange policy?
Please refer to our Returns page
Do You Have Any Retail Locations?
Yes, we have 2 stores across UAE - MIRDIFF CITY CENTER, DUBAI and YAS MALL, ABU DHABI
How do I become a MINIMALIST reseller? Do you have any authorized resellers?
While we appreciate that you want to be a reseller of MINIMALIST, we do not currently have any reseller or wholesale program. Please email us at support@minimalist.ae and we may get back to you when we decide to go down that path!
What is the time frame for Refund, Exchange, Repair and Replacement?
- Refund - 1 to 2 W/D for Epayment / For COD we Ask the customers for a refund or store credit and it takes 2 to 3 W/D
- Exchange - 4 to 6 Days
- Replacement - 4 to 6 Days
- Repair - 7 to 14 Days
Minimalist store Credit and how to use it ?
Contact the Customer support to guide you in how to use the store credit.
DO I HAVE TO PAY A CUSTOM FEE IF I RETURN AN ITEM
The customers need to pay for the custom fees whenever they return an item.