Customer Service

Customer Service

 

Shipping & Delivery
- We ship out all deliveries within 3-4 working days (Sun-Thu). We do try our best to ship out all the products as soon as possible.
- We do currently ship worldwide, shipping rates vary from country to country. Kindly check the rates on the cart page.
- Orders being sent Internationally are processed and shipped within 3-4 working days. Please expect delivery for international orders within 3-14 working days from ship date.
- All prices are excluding taxes and custom duty that will be bourne solely by the customer.
- Kindly review the tax and custom duty rates in your country prior to ordering.
- Items may not be shipped to P.O. Box.
- www.minimalist.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
-Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Privacy & Security

Minimalist Store respect your concerns about privacy and value the relationship we have with you. Minimalist Store operates the website located at www.minimalist.ae. Our Privacy Policy describes the information that we collect through our website and how we use that information. If you have any questions about our Privacy Policy, please contact us at info@minimalist.ae. Our Privacy Policy applies to the services and products offered by Minimalist Store, as well as any other applications, content or features that we may from time to time offer on our website.  

Our physical, electronic, and procedural safeguards meet or exceed current federal standards regarding the protection of customer information. We also require contractors and outside companies who work with us to adhere to strict privacy standards through their contracts with us. Unfortunately, no security system, or system of transmitting data over the Internet, can be guaranteed to be 100% secure. Consequently, while we use commercially reasonable efforts to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the website. Any information that you provide to us is done so entirely at your own risk. 


Returns & Replacements
We accept returns, if the original package is not damaged. Customers can exchange their product and also receive a credit for any future orders. All returns have to be made within 14 days of receiving the order. We do not accept returns of opened and used products. Please contact info@minimalist.ae for any return orders.

 Refund & Cancellation Policy
Refunds will be done only through the Original Mode of Payment.
. Please contact info@minimalist.ae for any refund or cancelled orders.

Ordering
Order Inquiries

Check the status of your recent order by signing in to your account. You will be prompted to log in with your email address and password. This is an efficient way to keep track of your minimalist.ae order.
An order summary page will provide you with detailed information regarding your orders. Once your order has been shipped, if available, a tracking number will be displayed.

Please note: Some carriers will not be able to provide a tracking number right away.


Order processing

- Most orders are processed within 1-2 business days (please note: processing time does NOT include weekend days)
- Orders placed over the weekend days are processed the following Sunday
- Orders are processed and shipped on business days only (Sunday through Thursday, excluding major holidays)
- Orders are processed and shipped after bank authorization

Payment, Pricing & Promotions
Payment
We accept all major credit cards as payment via PayPal. Please note that your order will not be shipped until bank authorization has been approved.
We accept payments online using Visa and MasterCard credit/debit card in AED and USD.

Pricing
Pricing is subject to tax and shipping rates. Your total cost will be displayed for your review before confirming your order.

Promotions
We will offer seasonal promotions throughout the year. A promotional email will be sent to our subscribers. 


Viewing Orders
Please log in to your account to view your recent orders and shipping status (if available).

Updating Account Information
If you are a registered member of www.minimalist.ae, you can easily update your personal information on www.minimalist.ae by signing in. Click on "My Account" to log in.

If you are not yet a registered member of www.minimalist.ae you can easily sign up to our newsletter. You will be informed of our promotional items, big sales and other special offers. Click here to sign up today.

We reserve the right to update and revise this privacy policy at any time
 
From time to time we review the Privacy Policy to ensure that it complies with applicable law. Consequently, we reserve the right to update and revise the Privacy Policy at any time. You will know if the Privacy Policy has been revised since your last visit to the website by referring to the "Effective Date of Current Policy" date at the top of this page. Your use of our website constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time, and you should therefore review the Privacy Policy regularly to ensure that you are aware of its terms. 

In the event we engage in a Business Combination, we reserve the right to transfer any information that we collect through our website.

If we sell all or any part of our business or sell or transfer all or a material part of our assets or are otherwise involved in a merger or other transfer or disposition of any part our business, we reserve the right to access, transfer or disclose any and all information that we collect from our website’s visitors, or that we otherwise collect in connection with the website, to the party or parties involved in the transaction as part of that transaction. 

Our website may contain links to other websites. Please be aware that we are not and cannot be responsible for the privacy practices of any websites that you access through our website and that the Privacy Policy applies solely to the information which we collect through our website. We encourage you to ensure that you read the privacy statements of all the destination websites which you visit.

 

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